Canceling renewal
Subscriptions may be canceled at any time through the billing portal. Cancellation stops the next renewal. Licensed access continues through the end of the current paid billing period.
Refund requests
For a first subscription payment, contact us within seven calendar days if the extension cannot be used in your supported SketchUp environment and support cannot resolve the problem. Accidental renewal requests should be submitted within three calendar days of the renewal and before material use during the new period. Approved refunds are returned through the original payment method.
Exceptions
Refunds are not normally offered for partial billing periods, failure to cancel before renewal, unsupported software or hardware, or accounts suspended for abuse or license circumvention. Nothing in this policy limits rights that cannot be waived under applicable consumer law.
Requesting help
Email our support staff at Steelfablab@gmail.com with the account email, approximate payment date, and a short description of the issue. Do not include full card details.